VeytrixAI Documentation
The official VeytrixAI documentation explains how to build voice agents, place real phone calls, run campaigns, and use the VeytrixAI API. VeytrixAI places calls to your contacts, runs a natural voice conversation with an AI agent, and returns transcripts, summaries, ratings, recordings, and exports so your team reviews outcomes instead of manually dialing. It is built for candidate screening, lead qualification, reminders, feedback calls, and high-volume outreach.
How it works
- Build an agent — a persona with a welcome message, screening prompt, voice and language.
- Point it at numbers — a single test call, or a CSV of hundreds (campaigns / batches).
- Veytrix dials — over Plivo telephony, streaming the audio through a live STT → LLM → TTS pipeline.
- Review results — every call is transcribed, summarized and scored against your rubric.
Core concepts
| Concept | What it is |
|---|---|
| Agent | The AI persona that runs the conversation (prompt, voice, LLM/STT/TTS, behavior knobs). |
| Campaign | A list of contacts dialed sequentially with a calling window and auto-retries. |
| Batch | An ad-hoc group of calls — upload, launch, watch progress. |
| Call | One phone conversation, with its transcript, summary and recording. |
| Rating | The post-call score produced from a rubric (template) you choose per agent. |
| Knowledge base | Reference text injected into an agent's prompt so it answers from your facts. |
Dashboard at a glance
The Dashboard is the operating view for the workspace. Use it to understand volume, spend, health, and current activity before opening the deeper pages.
| Dashboard section | What to watch |
|---|---|
| Monthly minutes | Used minutes, plan limit, and remaining allowance. |
| Call activity | Total calls, completion rate, average duration, and calls in the rolling 7-day window. |
| Workspace health | Minutes used, agents, team seats, and recent issues. |
| Weekly call volume | Daily call throughput and peak day. |
| Cost overview | Total spend, average cost per call, total minutes, and outcome breakdown. |
| Screening funnel | Placed, connected, completed, and rated counts. |
| Recent call log | Latest call outcomes across campaigns and tests. |
| Active campaigns | Campaigns currently running or paused. |
Product areas
The application is organized around the full calling workflow: configure the workspace, create an agent, load contacts, launch calls, then review results.
| Area | What you do there | Who usually uses it |
|---|---|---|
| Dashboard | Track monthly minutes, total calls, completion rate, cost, funnel health, active campaigns, and recent calls. | Admins, managers, recruiters |
| Agent Setup | Create the voice agent, prompt, LLM, speech settings, call behavior, rating template, and inbound number assignment. | Admins, managers |
| My Numbers | Add Plivo numbers, set a default outbound caller ID, activate/deactivate numbers, and assign inbound numbers to agents. | Admins, managers |
| Campaigns | Create reusable outreach campaigns, upload students, launch inside calling hours, pause/resume, retry, and monitor results. | Admins, managers, recruiters |
| Batches | Run one-off CSV-driven calling jobs that can start immediately, then review items and batch ratings. | Admins, managers, recruiters |
| Knowledge Base | Add reference documents that agents can use while answering caller questions. | Admins, managers |
| Templates | Create rating rubrics and dynamic columns for the Ratings page. | Admins, managers |
| Send approved WhatsApp templates to CSV recipients and map template variables to CSV columns. | Admins, managers, recruiters | |
| Call History | Search calls, inspect transcript and summary, filter by status/provider, and export the current page. | All workspace roles |
| Ratings | Review AI scoring, regenerate ratings, inspect candidate history, and export to CSV or Google Sheets. | All workspace roles |
| Recordings | Play, copy, or download S3-backed recordings when platform and agent recording switches are enabled. | All workspace roles |
| Settings | Configure providers, AI credentials, storage, team members, usage, invoices, API keys, and webhooks. | Admins |
Explore the docs
Getting startedRun your first screening call in under 10 minutes.AgentsBuild the AI persona — prompt, voice, LLM / STT / TTS, behavior.CampaignsBuild reusable calling workflows with CSV uploads, calling windows, retries, and progress tracking.BatchesLaunch one-off CSV calling jobs, validate rows, watch items, and review batch outcomes.Call HistoryReview call statuses, transcripts, summaries, recordings, and exports.API KeysCreate workspace keys for secure integrations with your ATS or CRM.PricingPer-minute by plan — ₹5 / ₹4.5 / ₹4 (Starter / Growth / Enterprise) for two-way, ₹1.5 / ₹1.5 / ₹1.3 for one-way announcements — all-inclusive; track spend and runway.
New here? Jump to Getting started to run your first call in under 10 minutes.