Recordings
Recordings let your team listen back to completed calls when recording is enabled before the call starts. Audio is stored in your configured S3 bucket.
Recordings
Recordings appear only when both switches are enabled: the platform-level recording switch and the agent-level Record Calls toggle. Audio is stored in your S3 bucket. From the Recordings page you can search by candidate, phone, agent, or call ID, then play, copy URL, or download the recording.
Enable recordings
- Configure S3 under Settings > Storage.
- Enable the platform recording switch if your role has access.
- Open the agent's Call tab.
- Enable Record Calls.
- Place a new call. Existing calls are not retroactively recorded.
If a recording is missing, check whether S3 was configured, platform recording was enabled, and the agent's Record Calls toggle was on before the call started.