Call History
Call History is the operational record of every voice call. Use it to confirm whether a call was placed, inspect call status, read transcripts, review summaries, and export rows.
Call History
The Call History page lists all calls with status, phone number, provider, agent, duration, started time, summary, and transcript. It is the first place to check when a candidate says they did not receive a call or when a campaign/batch row looks unexpected.
Find a call
- Search by call ID, phone number, or candidate name.
- Filter by provider, currently Plivo.
- Filter by status such as Completed, Failed, No Answer, Candidate Went Silent, Time Limit Reached, Busy, Running, or Ringing.
- Use pagination and page size controls for large workspaces.
- Click a call to open the detail panel with metadata, AI summary, recording, and transcript turns.
Call status meanings
| Status | Meaning | Next action |
|---|---|---|
| Completed | The call connected and finished normally. | Review transcript, summary, rating, and recording if enabled. |
| No Answer | The candidate did not answer. | Wait for automatic retry or manually retry from the campaign/batch page. |
| Busy | The candidate line was busy. | Retry later. |
| Failed | The provider or call flow failed. | Check provider credentials, phone format, and retry. |
| Candidate Went Silent | The user stayed silent beyond the configured silence timeout. | Check the agent's silence settings and transcript. |
| Time Limit Reached | The call hit the total timeout configured on the agent. | Shorten the prompt or increase timeout if appropriate. |
Export call history
Use Export CSV to download the current visible page. If you need more rows, increase the page size or filter to the exact subset before exporting.