Keypad (DTMF) Agent

A keypad agent plays a short message and a menu, then acts on the number the person presses on their phone — snooze future calls, transfer to a real person, opt out, record a choice, and more. There is no AI conversation; it is a fast, reliable phone menu.

How a keypad call works

1. The agent calls the contact and plays your Welcome Message followed by the menu (for example, “Press 1 to confirm, 2 to reschedule, 9 to talk to us”).
2. The person presses a key on their phone keypad.
3. Veytrix runs the action you mapped to that key, optionally speaks a confirmation, then ends the call (or connects the transfer).
4. Every keypress is logged under Insights → Keypad Activity, and any snooze / opt-out appears in the same place.

The six actions a key can do

Create a keypad agent in Agent Setup

1. Open Agent Setup and click New.
2. On the Agent tab, set Agent type to Keypad (DTMF).
3. Write the Welcome Message — what the agent says first.
4. In the Keypad menu editor, write the menu prompt. Read the options out loud exactly as the keys are configured below it.
5. Add a key for each option: choose its action and fill the action’s field (minutes for snooze, number for transfer, label for record). Add an optional “Say before acting” line to confirm the choice out loud.
6. Optionally set the wait time (how long to wait for a key) and re-prompts (how many times to replay on no/invalid input), then Save agent.

Ready-made use cases

Click a use case to jump to a complete, copy-ready setup — the welcome message, the menu, and the exact keys.

• Appointment / interview confirmation
• Alert snooze (security / monitoring)
• Connect to a person
• Do-Not-Call / opt-out
• Feedback / rating survey
• Department routing
• Event RSVP
• Consent capture

1. Appointment / interview confirmation

When to use: remind someone of a booking and capture whether they will attend.

Welcome Message

Hello! This is a reminder from Veytrix about your appointment tomorrow at 3 PM.

Menu prompt

Press 1 to confirm, 2 to reschedule, or 9 to speak with our team.

2. Alert snooze (security / monitoring)

When to use: alert calls where the person on duty can pause further alerts for a while.

Welcome Message

This is a monitoring alert from Veytrix. Please acknowledge below.

Menu prompt

Press 0 to snooze alerts for 30 minutes, 1 for 1 hour, 2 for 2 hours, or 9 to reach the supervisor.

3. Connect to a person

When to use: let the caller reach a human whenever they want.

Menu prompt

Press 9 to speak with our team, or press 1 to hear this again.

4. Do-Not-Call / opt-out

When to use: give people a clean way to stop future calls (good practice + compliance).

Menu prompt

Press 9 to stop receiving these calls, or press 1 to continue.

5. Feedback / rating survey

When to use: collect a quick 1–5 rating after a visit, call, or service.

Menu prompt

How would you rate your experience? Press 1 for poor, up to 5 for excellent.

Every rating shows up in Insights → Keypad Activity with the phone number and time.

6. Department routing

When to use: send the caller to the right team by transferring to a different number per key.

Menu prompt

Press 1 for Sales, 2 for Support, or 3 for Accounts.

7. Event RSVP

When to use: confirm attendance for an event or webinar.

Menu prompt

Press 1 if you will attend, or 2 if you cannot make it.

8. Consent capture

When to use: record explicit consent (recording, terms) with a timestamp.

Menu prompt

Press 1 to agree to the terms, or 2 to decline.

Where the responses go

Open Insights → Keypad Activity to see every keypress (phone, key, action, label, time) and every active snooze / opt-out — where you can clear a snooze early to let calls resume.