Ratings

Ratings are generated from completed call transcripts using the rating template selected on the agent. Use this page to review scores, reasons, summaries, and exports.

Ratings

Each completed call is graded against the agent's rating template. The Ratingspage shows one row per call with dynamic columns based on the selected template, plus overall rating, remarks, end reason, source, duration, and candidate details.

Use the Ratings page

• Filter by agent to see only that agent's rubric columns.
• Filter by source to separate test calls from campaign calls.
• Search by candidate name or phone number.
• Click a row to open the rating drawer with transcript, summary, column reasons, and overall score.
• Use Reload to enqueue rating generation for calls that are still pending.
• Use the regenerate action on a row when the rubric or rating output needs to be refreshed.
• Use candidate history to see all rated attempts for the same phone number.

Export ratings

Export ratings to CSV or Google Sheets. Exports respect the current filters, so apply agent, source, and search filters before exporting when you want a focused file.